Reasonable Renovations of Round Rock and around. House Painter, Painting at 3815 Eagles Nest Street, Round Rock, Texas.

Paul came to our new home and was one of a few bidders I considered. I liked that he took pride in making sure we would only pay when we're satisfied. I agreed to have our interior done at a fair price - not the cheapest, not the highest. We originally scheduled to start one day, but I received a text message that he needed to push us back a week. No problem. After the first day of working on the house, Paul asked my wife if she liked what she saw. She saw a few issues with our patchwork that we did prior to the paint, showing through on the ceiling. He tried to explain to her that she didn't know what she was talking about, which upset my wife. Later that day, she saw multiple globs of paint on our wood floor where they weren't using floor protection. She stopped and asked the crew if anyone saw this paint and if they were planning to clean it up. No one answered her. She asked again this time loudly and nobody responded again. She left the room in frustration. Later, Paul approached my wife and explained that he prefers to "keep moral high" and that she was bringing everyone down with her criticism. When she went into the kitchen, she found that Paul had grabbed her brand new dish towel and used it to clean up the paint on the floor. I don't think I need to explain how upset that made her. The team added another coat of paint to the kitchen ceiling and that hid the patchwork well.

Later that night, I went outside to take the trash cans to the curb and noticed a large collection of painting materials, which appeared to be trash sitting next to my bins. No one let me know that anything was going to be left outside, so I texted Paul to find out if it was indeed meant to be thrown away. Paul took offense. He didn't know why I thought it was trash and we ended up getting into a heated discussion about my "rude wife" and how she "brings moral down and he doesn't make enough money off my job to put up with this stuff". I had enough of this and ended up releasing Paul from our project that evening.

Paul sent me a few texts later explaining that he's never been fired and he doesn't want to be judged by a half-finished job. I took this as simple miscommunication and, combined with the fact I needed the painting finished, I had Paul's team continue to finish the work over the next 5 days. I never saw Paul again. The remaining communication was with his team lead, Jimmy, or through text messages.

- Communication was painful with this company. Most communication happens through text message and the one phone call was an argument.

- At time of the bid, I requested in writing all of the work we were to have completed, including the color of paint and the rooms that needed painting. Upon near completion of the project, my bathroom walls were painted, but not the trim. I asked why and Paul explained that the trim would be $100 extra. He did some extra work for me that wasn't on the bid around the house and we ended up settling just north of my original bid. At the end, Paul did not charge me the $100 for painting the trim in the bathroom.

- Trim color was to be white, they painted it cream. Additionally, there were a variety of paint brands and cream colors used. (At times in the same room) It looked okay and I didn't want to add more days onto the schedule so we left it as is. I would have preferred white like we originally requested.

- They painted our front door and it looks fantastic. I left the color up to Paul, but out of the whole experience, this is the best. They also paint incredibly straight lines.

On the positive side of things, the quality of Paul's team is very good. Jimmy and the team were very professional, hard workers, and great painters. They stayed out of our way, were respectful of our home and I have nothing but good things to say about the crew. But, it's with regret that I would not hire Reasonable Renovations again.